Muscogee (Creek) Nation Vision

The Principal Chief George Tiger Administration vision of the Muscogee Nation in a 2-8 year time frame is:

Nationhood and People-hood working and serving together

The Muscogee Nation will be operating as a government servicing the political jurisdiction that is contained in the Constitution. It will adopt an annual budget exceeding two hundred million dollars experiencing a growth rate of ten percent per year. It will operate sound successful business units including gaming and non-gaming that will have annualized sales of $500,000,000 and be profitable. It will employ over 5,000 people mainly engaged in providing basic governmental services, in health care, gaming, and non-gaming businesses. The Muscogee Nation will provide high-quality services in all areas of health, housing, education and training, and community and human services to a large customer base throughout the political jurisdiction of the Muscogee Nation. The Muscogee Nation service system will be technologically advanced and offer many solutions to the social and economic needs of the Citizens. The Muscogee Nation will continue to experience growth in the population base and in overall operations. The Muscogee Nation will protect and preserve the environment and be accountable to the people. The Muscogee Nation will assert its sovereignty, preserve and promote its culture.

Mission Statement
The central purpose and role of the Muscogee Nation is defined as:
The Muscogee Nation operates as a self-determined visionary government, designing, developing, and managing an advanced service system for its Citizens and Communities, while maintaining the traditions, culture, and respect of the Muscogee people.

Core Values
Certain principles and moral standards must guide the conduct of tribal employees by preventing wrong and pursuing right through a timely and energetic execution of responsibilities. We, the members of the tribal workforce, recognizing the critical role of conscience, choosing the course of action and the moral responsibility of life, commit to:
1. Demonstrate the highest standards of personal integrity, truthfulness, honesty, and fortitude in all our public activities in order to inspire confidence and trust in tribal institutions.
2. Serve the tribal citizens and general public with respect, concern, courtesy, and responsiveness, recognizing that service to the public is beyond service to oneself.
3. Approach tribal administration and operational duties with a positive attitude and constructively support open communication, creativity, dedication and compassion.
4. Serve in such a manner that we do not attain any undue personal gain from the performance of our official duties.
5. Avoid any interest or activity which will conflict with the conduct of our official duties.
6. Respect and protect the privileged information from which we have access during the course of official duties.
7. Accept as a personal commitment the responsibility to stay current on emerging issues and to administer the tribe’s business with professional competence, fairness, impartially, efficiency and effectiveness.
8. Eliminate all forms of illegal fraud and mismanagement of tribal funds, equipment and natural resources, supporting responsible efforts to correct the same.
9. Support our chartered communities, to be exemplary citizens, support humanitarian efforts, and charities, and carry our fair share of the tribal workload.
10. Encourage new and advanced high-tech technology, investigate and embrace new and creative ideas, be willing to study and explore new and unusual business calculated risk-taking concepts and ventures.

Commerce and Economic Development

Goals and Objectives
Strategic Goal – Expand the tribal economy by implementing a strategy dealing with the components of economic development practice including, organizational development, infrastructure development, business development, workforce development, and cash flow development.

To attain this goal, the following objectives must be met:

1. Organizational Development – Establish and fast-forward the Department of Commerce within the Cabinet structure of the executive office of the Principal Chief.
2. Economic Analysis – Perform Economic Analysis to identify market forces that are on the horizon for the Muscogee Nation and collect data on infrastructure capacity in the Muscogee Nation.
3. Business Structuring Strategies – Study and weigh different business structuring strategies and models for the Muscogee Nation, i.e., a holding company, limited liability companies, joint ventures, Federal Corporation (section 3 of the OIWA).
4. Regional Collaboration – Explore regional economies and opportunities and become part of the supply chain in the regional area.
5. Community Development Financial Institute – Apply for and administer a CDFI Grant to provide access to capital.
6. Small Business Development Center – Create a Small Business Development Center to provide training, technical assistance and financing for individual Muscogee entrepreneurs, provide business development services for the Chartered Communities in the Muscogee Nation, and provide business incubator services.
7. Commercial Park – Riverwalk – Other – Inventory commercial sites, identify gaps, create and implement development plan for maximum use and maximum return on investment.
8. Industrial Park – Inventory industrial sites, identify gaps, create and implement development plan for maximum use and maximum return investment.
9. Uniform Commercial Code – Expand and encourage the use of the Muscogee Nation Uniform Commercial Code.
10. Tourism & Recreation – Expand the activities of the Tourism & Recreation Program and become a national tourist attraction to help promote commerce in the Nation.
11. Cultural Center and Museum – Plan, design, construct and operate a Cultural Center and Museum for the Muscogee Nation.
12. Personal Income and Employment – Create over five-hundred (500) non-gaming rural based jobs within a five-year time frame by creating high wage-paying industries in the Muscogee Nation.
13. Workforce Development – Conduct labor market analysis, study community demographics and trends, analyze capacity and suitability of education system to meet needs of current and future workforce, promote partnerships to assist in matching trained workforce needed with jobs available and envisioned.
14. Cash Flow Development – Public Finance – Tribal Economic Development Bonds – Create plan for pursuing outside investments in current economic activity, including the issuance of Tribal Economic Development Bonds and the Cash Investment Fund Account.
15. TERO Program and Buy Creek Act – Plan and implement a tribal TERO Program leveraging the Nation’s purchasing power, supporting Indian-owned businesses, and promoting job growth; and promote compliance with the Buy Creek Act.
16. Small Business 8(a) Contracting and other – Expand the Muscogee Nation Business Enterprise status as a Small Business 8(a) Contractor/Supplier; create a HUB and Trade Zone for a national and global reach.
17. Hotel Casino Development – Increase the Nation’s Casino competitive status by designing and constructing a Hotel at the River Spirit Casino.
18. Compressed Natural Gas Technologies – Develop a Compressed Natural Gas Company converting all tribal owned vehicles and providing spin-off businesses in all areas of station construction, conversion shops, excavation suppliers, rescue trailers, home units, welding and machine shops.
19. Oil and Gas Production – Conduct oil and gas assessments and explore the opportunity of operating a tribal oil and gas exploration and production company.
20. Agricultural, Natural Resources, Forest, Fish and Wildlife – Assess potential for the development and commercialization of the tribes natural resources, forest, fish, and wildlife.
21. Business Incentives Package – Design and package a business incentive package to attract businesses to locate in the political boundaries of the Muscogee Nation.
22. Utilities and Water – Assess utility and water business development approaches.
23. Capital Improvement Projects – Update Capital Improvement Plan and secure financing to implement the plan based on a five-year schedule.
24. Host Team – Develop and train a “Host Team” to work with business and international prospects.
25. Consumer, Economic and Entrepreneurship Education – Provide consumer and economic education for tribal citizens; and entrepreneurship education for the youth.
26. Becoming PALS - Pooling, Allying, and Linking Across Organizations – Establish an ongoing working relationship with private and public agencies engaged in economic development. This would involve an interface with such groups as public utilities, OCAST, State System of Vocational-Technical Education, Oklahoma Department of Commerce, Chambers of Commerce, Small Business Administration, Universities, and other appropriate service providers.

Planning strategically for tomorrow, focusing on today.” -Sandra Peters

27. Women-Owned Businesses
– Seek and promote the development of Women-Owned Businesses in the Muscogee Nation.
28. Home-Based Business – Promote the development of Home-Based Businesses in the Muscogee Nation.
29. Fountain Head and Okmulgee Golf Courses – Develop and implement a management and marketing program for these facilities.
30. Creek Council House Museum and Multipurpose Center – Develop and implement a management and marketing program for the Creek Council House Museum and the Multipurpose Center.
31. Taxes and Licenses – Continue the sale of license plates and generate new tax policy on oil and gas leases.

Land-Natural Resources-Cultural Preservation-Special Services

Goals and Objectives
Strategic Goal - Protect and promote the land and natural resources of the Muscogee Nation.

To attain this goal the following objectives must be met:

1. Air Quality - Research, develop and adopt air quality standards and initiate the instillation of monitoring stations by the tribe within its boundaries.
2. Water Resources - Continue to expand the current water sampling program, petition the state to be included in the planning of the Oklahoma Comprehensive Water Plan and petition the federal government to change the law and allow the tribe to develop its own water quality standards. Generate up-to-date records of water conditions on tribal property and on restricted property owned by tribal members. Generate a water resource plan that will provide standard quality water which can be maintained and improved with controls on “below standard” water, plus the use of surface dams and groundwater wells.
3. Mineral Resources - Find a balance between mineral extraction and the preservation of minerals and the land. Evaluate the effects that mineral extraction would have on other tribal resources and evaluate whether or not the mineral itself should be extracted or preserved. Develop policies and procedures (regulations and permitting) on how to utilize tribal mineral resources. Explore the use of renewable energies to prepare resources and minimize the effects caused by their extraction.
4. Forest Resources – Utilize the existing management plans to its full potential for preserving and utilizing timber and forest resources, including thinning, Silva culture, firewood management, commercial forestry and fire management.
5. Agriculture and Research Operations – Place an emphasis on using land for agricultural uses, convert suitable land for agricultural use to maximize the economic return from the property including horticulture, conservation, livestock (Beef), Livestock (Swine), Animal Health Protection and Crop Protection (Agri-Business).
6. Fish & Wildlife – Develop and implement policies and procedures to preserve and utilize wildlife land for the benefit of both the wildlife and the Muscogee Nation. Hire additional rangers to monitor tribal land and ensure that trespassing and dumping do not occur on land designated for wildlife. Adopt Harvesting (game and fish) regulations, provide for fish hatchery operations and wildlife preserve management and operation.
7. Cultural Sites and Preservation – Adopt policies and procedures for preserving cultural sites both in the boundaries of the Muscogee Nation and in the original homelands in the southeast, preserve medicinal herb protection and regulation.

“Out of the Indian approach to life there comes a great freedom intense and absorbing love for nature; a respect for life; enriching faith in a Supreme Power; and principles of truth honesty generosity, equity and brotherhood as a guide to mundane relations.”

8. Land
– Expand the land base, update inventory on real property (including generating a data base utilizing the Geo-spatial technology program), classify property, adopt a land use plan, and adopt zoning and subdivision regulations. Develop Master Site Plans on all real property that is under consideration for development or that is operating a site needing an updated master site plan. Develop and adopt land purchasing and land ownership control policies and procedures. Monitor land leases owned by the Muscogee Nation.
9. Capital Improvement Plan and Infrastructure Projects – Generate and adopt a Capital Improvement Plan, provide facility and infrastructure planning, architectural and engineering services, construction services and project management; implement recommendations per the Muscogee Nation Energy Efficiency and Conservation Strategy Study, provided December, 2011.
10. Realty Services – Update inventory of trust property and meet the trust responsibility of the Muscogee Nation, including probates, land records, appraisals, boundary surveys, and land acquisition. Also checking and updating wills, land transfers, lease services, lease income and records management.
11. Transportation – Develop a priority list for the federal roads program and implement construction of rural roads.
12. Transit Services – Continue to operate transit service program and evaluate success.
13. Tribal Driveways – Upgrade services of the tribal driveways program for residential property, churches, ceremonial grounds and cemeteries.
14. Sewer and Solid Waste Management Program – Conduct a needs assessment of sewer and solid waste management and generate a program of action for service delivery.
15. Comprehensive Planning Commission and Program – Design and establish a comprehensive planning program directed by a Comprehensive Planning Commission.

Community and Human Services

Goals and Objectives
Strategic Goal - Provide quality customer service, better stewards of our resources, and develop new service programs.
To obtain this goal, the following objectives must be met:

1. Staff Development
– Conduct, bi-weekly staff meetings to share resource information, coordinate in-service with both MCN programs and outside resources, provide opportunities for staff training in program areas, and create “The Mvskoke Way” customer service model.
2. Improve Accessibility for Citizens - Find adequate office space, emphasize process improvement, offer wrap around services, and create program databases that interact with other key program areas.
3. Citizen Information About Services - Offer citizens the opportunity to have input into program marketing, partner with Chartered Communities to offer service programs, utilize Mvskoke Media to create materials specific to MCN, and establish a brand within the Division of Community & Human Services.
4. Promote cost effectiveness - Emphasize quality through standardization, collaborate with various programs, share resources, and control costs.
5. Decreases the number of repeat clients - Provide free training on budgeting finances and credit counseling, follow up and complete an assessment with our clientele months after assistance and provide referrals if needed, increase the integrity of programs which will result in positive feedback and audits, and conduct in-service trainings with other MCN programs, state, federal, local agencies, and other tribes.
6. Increase lobbying efforts - Staff will be allowed to participate in campaigns to increase federal funding or prevent cuts, Chartered Communities will be used to offer voter education, resources will be shared on program areas whose funding may be at jeopardy, and opportunities will be created to advocate needs with funding sources.
7. Develop New Service Programs – Conduct needs assessment and citizen surveys, host community forums, and provide a citizen hot line.
8. Identify undeserved or not served populations - Research trends, review current programs, and conduct in-home interviews with citizens.
9. Development Program - Set Mission, Goals, and Objectives, seek funding through grants, National Council and fundraising, plus hire and train staff.

Health Care

Goals and Objectives
Strategic Goal - Improve positive patient outcomes; maximize resources and productivity to ensure effective health information management. To obtain this goal, the following objectives must be met:

1. Improve Staff Satisfaction – Develop and communicate organizational infrastructure, develop and implement employee orientation programs, analyze and update as needed employee compensation package and monitor staffing concerns.
2. Emphasize extraordinary customer service - Monitor and trend patient concerns, incorporate annual customer service orientation training and conduct periodic focus groups and discussion forums.
3. Improve accessibility for patients - Redesign patient flow process, emphasize process improvement, decrease wait times, increase access points, centralize healthcare service delivery, expand current programs, and utilize mobile health units.
4. Emphasize primary care model - Assess various models, ensure data integrity, assess the health of patients, measuring types of visits, purpose of visit, diagnosis, and burden of disease, and implement pilot sites.
5. Demonstrate high quality of care - Develop accreditation teams at each site, collaborate to develop plan of action from mock survey, pursue AAAHC application and survey, monitor and assess.
6. Pursue academic, tribal, community, state and national partnerships – Establish partnerships with area Indian health entities, establish franchise operations with a private entity, foster partnerships with tribal programs to meet the needs of our Muscogee patients, and establish partnerships with area academic institutions.
7. Expand and develop prevention and health promotion programs - Develop health promotion/disease prevention program to assist with education and awareness, integrate healthcare and publicly available community-level data to understand local context, conduct needs assessment, coordinate efforts of current programs, develop injury prevention program and expand epidemiology program.
8. Promote sustainability of organization – Emphasize quality of healthcare through standardization, develop organizational infrastructure, promote workforce development, development of disaster planning, maximize revenue, and control costs.
9. Facility Development- Build new hospitals in Okemah, new clinic facility in Eufaula, build centralized health campus in Okmulgee, replace behavioral health facility in Sapulpa, and expand Sapulpa Clinic.
10. Effective health information - Implement Health Information Exchanges, enhance IT capability on state-of-the-art information systems, implement hospital electronic health record, demonstrate quality with EHR, achieve health IT initiatives, and Implement telemedicine technologies.